biji biji frequently asked questions
Here at Biji Biji, we aim to make your online shopping experience the best possible.

Below are the most common answers to questions regarding shipping, returns, and other inquiries.

THE PRODUCTS

Your products are quite pricey. Why is that so?
Each product is handmade with care and requires intensive labor. Our tailors are paid fair wages for their work. We work with our in-house tailor as well as marginalized communities to provide income opportunities. Furthermore, working with up-cycled materials requires more time and effort.

Where are the products made?
Our products are locally made in Malaysia. Every step of the production process from designing to manufacturing takes place in Kuala Lumpur, Malaysia. We strive to manufacture our products in environmentally and socially responsible ways.

Where do you source your materials?
Our materials are sourced locally in Malaysia with the exception of our vintage kimonos. The materials are either purchased in bulk or contributed by responsible individuals and corporations.

Do you accept unwanted materials?
It depends on the quantity and condition of the materials. As well as the function. Please contact us at fashion@biji-biji.com if you're interested to contribute or collaborate.

Do you have a physical store?
Our bags can be found in multiple retailers in Malaysia. A full list of our retailers can be found here.

How do I clean the bags?

How to clean your seat belt bag

For seat belt bags:
Brush gently with a toothbrush and warm soapy water. For stubborn stains, we recommend using uncolored multi-purpose surface cleaner creams.

For Kimono fabric:
Due to the fragility of vintage kimonos, it is highly recommended that you take extra care in the cleaning process. We suggest sending them for specialist dry cleaning to retain their condition.

For Banner bags:
Wipe the surface with a damp cloth, use soapy water for stubborn dirt.

For Felt bags:
Brush gently with a shoe brush or use carpet foam cleaners for stubborn stains.

SHIPPING

Where does Biji Biji ship from? How long will the delivery take?
Biji Biji ships from our headquarters in Kuala Lumpur, Malaysia. Delivery time will often depend on the location of the receiver.

Do you ship internationally?
Yes, we do. We ship worldwide, shipping rates are calculated at checkout. Please contact us at fashion@biji-biji.com if your country is not listed.

What are the shipping rates?
Shipping rates are calculated at checkout. Shipping within Malaysia is free for orders above RM 50 and above.

Are there customs fees?
Customs charges may be applied by Customs of the country of delivery. Please note that the customs fare varies depending on the country of delivery.

Can I pick up my order?
Orders are available for pick up at:

Biji Biji Ethical Fashion,
Me.reka, Publika Shopping Gallery
Lot 1C, Level G1 (A4 Entrance)
Solaris Dutamas,
50480 Kuala Lumpur,
Malaysia.

Mon-Fri: 10:00 am - 6:00 pm

Please notify us at fashion@biji-biji.com after placing an order.

 ORDER AND PAYMENT

What payment methods do you accept?
We offer a variety of payment options. We accept Visa, MasterCard, Paypal, American Express, online bank transfers, and bank deposits.

TRACKING YOUR ORDER

How can I track my order?
In your shipping confirmation email, you'll get a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door.

My tracking info shows my package was delivered, but I never received it.
Biji Biji provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you should contact the courier service and discuss the issue with them.

RETURNS AND EXCHANGES

Are the bags refundable/returnable/exchangeable?
Requests for exchange or return must be made within 14 days after receiving your order. In the unlikely event that a product is defective, we will arrange for an exchange or return. Product exchanges or return requests will only be accepted if items are returned unused, with the original sale tags attached and in the condition that they were received. Please note that we are unable to offer returns or exchanges on promotional items. Due to delivery circumstances, we cannot accept a return/refund/exchange request from an international location (non-Malaysian address).

Returns and exchange requests can be made to fashion@biji-biji.com. Please include your order number and the reason.

CAREERS

How do I join the Biji Biji team?
Kindly send in your CV and portfolio to careers@biji-biji.com and we'll be in touch! We welcome international applicants as well!

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